Questions, answered.

Orders placed before 12 PM PST ship the same business day. Standard delivery time within the contiguous USA is 2 to 3 business days from ship date. Free shipping is included on every pack size, every time.

No. Every AquaStasis order ships free — every pack size, every customer, every order. There are no hidden shipping charges, surcharges, or rush fees.

USPS Priority Mail. Once your label is scanned, your tracking number appears in your account order page and is also accessible via the Track Order tool. Every tracking number links straight to USPS.com.

Yes. Visit our /track-order page and enter your order number plus the billing email you used at checkout. You will see current status, items, and a direct link to USPS.com tracking.

AquaStasis is a premium sterile 6ML multi-dose vial of bacteriostatic water, designed for research and laboratory use only. Each vial is sealed, labeled, and shipped from our USA facility.

AquaStasis is available in 5, 10, 20, 50, 100, and 200 vial pack sizes. Larger packs offer better per-vial economics for ongoing research supply.

Each 6ML sterile multi-dose vial is sealed and labeled, then individually protected inside premium packaging to ensure intact arrival. Vials are inspected before shipping.

AquaStasis is manufactured by Star Nutra, an FDA-registered, GMP-inspected facility located in the United States. The same manufacturer trusted by Prosper Labs and other premium research-supply brands.

Per-batch COA and testing documentation is in preparation. Once final files are ready they will appear on the COA / Testing page and be available for download alongside the relevant order batch.

Store vials according to the product label and your laboratory protocol. Keep sealed in original packaging until laboratory use. Avoid unnecessary heat or direct light exposure. Follow your facility handling standards at all times.

Each vial includes a printed lot and expiration date. When stored according to label instructions and your facility protocol, vials retain quality until that date.

No. AquaStasis is for research / laboratory use only. It is not for human consumption. Buyers must be 21 years of age or older.

Because AquaStasis is a research-supply product, every buyer must confirm they are 21 years of age or older before browsing. This protects both AquaStasis and our research customers under applicable supply policies.

Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed through encrypted, PCI-compliant gateways. Your card information is never stored on our servers.

Yes. Every checkout session is fully encrypted in transit (TLS) and processed through our PCI-compliant payment provider. Payment data is tokenized and never written to our database.

Sealed unopened packs may be returned within 14 days of delivery for a refund of product cost. Opened packs cannot be returned for safety and sterility reasons. Damaged-on-arrival cases are replaced free of charge.

No — guest checkout is fully supported. Creating an account is recommended because it unlocks order history, one-click reorder, loyalty tier tracking, and the Principal Investigator free 10-Pack reward at $500 lifetime spend.

Every customer is automatically enrolled. Researcher tier starts at $0 with free shipping. Lab Partner unlocks at $250 lifetime supply for early access and priority support. Principal Investigator unlocks at $500 lifetime supply — a free 10-Pack coupon is automatically emailed to you.

Yes. Apply at /affiliates. Approved partners get a custom discount code, a public-facing affiliate dashboard with stats, and per-order commission tracking. Default commission is 10%, with custom overrides available.

Use the contact form on our /contact page, or email us directly. Average response time during business hours is under 2 hours. Real humans, every time.